Traveling the globe to chase fish comes with risk. Are the fish there? Are the conditions perfect? How’s the weather? What’s the deal with COVID in that Country? At Stillwater Travel, our focus is on fishing the right place, at the right time for the target species, in the best location to find them, and catering those experiences to our clients’ skill level. That same attention to the fishing details is how to mitigate the risks and logistics of International Travel – Stillwater Travel works hard to minimize exposure and maximize the experience.
There is no “zero-risk” when considering the potential importation or exportation of illness in the context of international travel. Therefore, thorough and continuous risk assessment and management will help identify, reduce, and mitigate those risks while balancing travel measures’ socio-economic consequences (or temporary restrictions) against potential adverse public health consequences.
The decision process should include analyzing the situation and considering the local context in the countries of departure and destination. The following factors are paramount: local epidemiology and transmission patterns, the national public health and social measures for controlling the outbreaks in both departure and destination countries; public health and health service capacity at national and subnational levels to manage suspect and confirmed cases among travelers, including at points of entry (ports, airports, ground crossings) to mitigate and manage the risk of importation or exportation of the disease; and the evolving knowledge about COVID-19 transmission and its clinical features.
Stillwater Travel offers destinations to travel worldwide for the fly fishing community. We are acutely aware and vigilant in our efforts to minimize the risk to our clients, our staff, and the citizens we come into contact with at these locations. The diversity of the landscapes enjoyed as an angler is accentuated by the myriad of cultures we experience as travelers. With respect, we honor the local traditions of the places we visit by taking great care in our method of entry and exit from their home waters.
Our Zero-Risk Policy includes adapting to different jurisdictions’ requirements throughout the world to ensure your health and safety. Additionally, this Policy affords our capacity to fulfill our obligations to you, our client. When Stillwater Travel speaks about this policy, the financial commitment made to the business due to the current nature of global travel is essential. Zero Risk Policy means our clients have the assurance of monies spent will be allocated forward should any unforeseen restrictions prevent the initial dates of a trip with us or credit in fashion.
Stillwater Travel supplies our clients with the best possible information regarding international travel restrictions, and access to preferred travel insurance, and this policy reduces travel stress and creates a fantastic experience for our clients. Stillwater Travel also takes steps to ensure travel logistics with gear and supplies are complete with the least risk possible for our clients and staff. If there are any questions, concerns, or clarifications our clients need during booking or traveling with Stillwater Travel; please contact us at your earliest convenience.
MEDICAL, TRAVEL, AND TRIP INSURANCE – HIGHLY RECOMMENDED!
Many deposits and final payments for trip packages are non-refundable so it is highly recommended that you purchase medical, travel, or trip insurance if you must cancel, postpone, or reschedule your trip for any reason. Please be aware that this is the only way that Stillwater Travel can assist you with compensation for a canceled trip. Customers are solely responsible for purchasing medical, travel, or trip insurance and it is not included in any quote or invoice from Stillwater Travel. All medical, travel, or trip insurance companies are third-party service providers. For more information or assistance in purchasing medical, travel, or trip insurance, please contact Stillwater Travel for recommendations or visit the section on the Stillwater Travel website about Travel Insurance. In light of COVID-19 or any other similar virus, we do know that many standard trip insurance policies will not cover cancellations or offer compensation due to pandemics, epidemics, or fear of travel, which is why “Cancel For Any Reason” policies are highly recommended. Please read and research all trip insurance policy details to fully understand coverage.
GENERAL CANCELLATION / REFUND POLICY FOR STILLWATER TRAVEL TRIPS
Upon trip cancellation on the part of or based on the decision of the customer, Stillwater Travel will assess a $100.00 handling charge to all deposits and payments received. In addition, each individual lodge, outfitter, and destination may charge their own handling and/or administration fee. All cancellations must be given in writing to Stillwater Travel. Please keep in mind that Stillwater Travel and all customers must adhere to each individual lodge or outfitter cancellation and refund policy, which supersedes cancellation terms stated below. Lodges and outfitters that have their own policies are listed below by region and country.
For the few lodges and outfitters that do not specify or list their own cancellation/refund policy, or for the lodges and outfitters that have not published said policies, then all cancellations will adhere to the following terms and conditions:
- Cancellation outside of 90 days = A portion of the trip deposit or final payment may be refunded or credited for a future trip, or transferred to another date or angler.
- Cancellation inside of 90 days = No refunds of deposit or payment, and no trip credits.
On cancellation notices inside of 90 days, partial refunds/transfers may be made IF a suitable replacement is provided by the customer.
Stillwater Travel and its members, officers, principals, employees, and agents, have no liability or responsibility for the acts or omissions of any third-party contractors, outfitters, airlines, railroads, ship owners, charter air carriers, shuttle, taxi drivers, hotels, lodges, fishing guides or other service providers (“Third Parties”) engaged by Stillwater Travel on behalf of the customer, or customer directly, in connection with any trip. Customer shall hold Stillwater Travel and its members, officers, principals, employees, and agents harmless from any and all claims, damages, expenses, penalties, liabilities, or attorney’s fees, resulting from the acts or omissions of Third Parties including consequential, direct, indirect, incidental, punitive, or special damages to property or persons.
Further, the customer is subject to all tariffs, terms, and conditions of all tickets, vouchers, and contracts of such lodges, outfitters, hotels, airlines, railroads, operators, owners, and contractors issued in connection with the trip, and the issuance and acceptance of any such tickets, vouchers and contracts shall be deemed to be consent to such conditions.
Stillwater Travel in its sole discretion reserves the right to:
- Make such alterations in the trip itinerary as it deems necessary or desirable,
- To refuse to accept or retain as a customer, any person at any time (in such case refund will be based on the actual cost of the unfinished portion of the tour), and
- To pass on to customers all expenditures occasioned by delays or occurrences beyond Stillwater Travel’s control.
Stillwater Travel reserves the right in its sole discretion to cancel any trip prior to departure, in which case full refunds will constitute full settlement to any customer. Prices quoted are based on foreign exchange values and tariffs currently in effect, and prices are subject to change. Baggage and personal effects of the customer, including items purchased, are always the sole responsibility of such customer, and no agent of Stillwater Travel is authorized to accept these for storage, safekeeping, or transportation.
The customer agrees to comply with any codes, laws, orders, ordinances, regulations, and statutes of any government authority for any trip destination including layovers.
EXCEPT AS EXPRESSLY STATED HEREIN, STILLWATER TRAVEL DOES NOT MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, TO CUSTOMERS, AND HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES ARISING FROM A COURSE OF DEALING AND WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; SECURITY OR ACCURACY.
These terms and conditions constitute the entire agreement of the parties with respect to the subject matter hereof and supersede all previous written or oral agreements between the parties with respect to such subject matter.
Stillwater Travel shall not be liable for any nonperformance or delay in performance caused by any act or event beyond its reasonable control, including without limitation acts or omissions of Third Parties, unavailability of supplies or labor, equipment failure, war, strikes, lock-outs, fire, flood, earthquake, hurricane, disease, epidemic, pandemic, plague, quarantine, any other Act of God, any law, regulation, ordinance, or other act or order of any court, government, or governmental agency.